Effective Date: January 2026
Last Updated: January 2026
Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of VendorLog's vendor relationship intelligence platform ("Service"), operated by VendorLog ("we," "our," or "us").
By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
If you do not agree to these Terms, do not use the Service.
Description of Service
VendorLog is a vendor relationship intelligence platform that helps organizations:
- Track and manage vendor relationships
- Preserve institutional memory about vendor decisions
- Monitor contract renewals and receive alerts
- Analyze vendor satisfaction and usage
- Collaborate across teams on vendor management
The Service is provided as a cloud-based software-as-a-service (SaaS) platform accessible via web browser.
Account Registration
Eligibility
You must be at least 18 years old and capable of entering into a binding agreement to use the Service. The Service is intended for business use.
Account Creation
To use the Service, you must create an account with accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Account Security
You agree to:
- Use a strong, unique password
- Enable multi-factor authentication when available
- Notify us immediately of any unauthorized access
- Not share your account credentials with others
We are not liable for losses resulting from unauthorized use of your account.
Subscription and Payment
Subscription Plans
Access to the Service requires a paid subscription. Plan details, features, and pricing are described on our website and may change with notice.
Billing
- Subscriptions are billed in advance on a monthly or annual basis
- All fees are non-refundable except as required by law or as stated in these Terms
- You authorize us to charge your payment method for all applicable fees
Price Changes
We may change subscription prices with 30 days' notice. Price changes take effect at your next renewal. If you do not agree to a price change, you may cancel before the new price takes effect.
Taxes
Fees do not include taxes. You are responsible for all applicable taxes, and we will charge tax where required by law.
Your Data
Ownership
You retain all ownership rights to the data you upload to the Service ("Your Data"). We do not claim ownership of Your Data.
License to Us
You grant us a limited license to host, store, process, and display Your Data solely to provide the Service. This license terminates when you delete Your Data or close your account.
Data Portability
You may export Your Data at any time in standard formats. We will assist with data export upon request.
Data Security
We implement industry-standard security measures to protect Your Data. See our Privacy Policy for details.
Data Retention
We retain Your Data for as long as your account is active. Upon account closure, we delete Your Data within 30 days, except as required for legal or audit purposes.
Acceptable Use
You agree not to:
- Violate Laws — Use the Service for any illegal purpose or in violation of any applicable laws
- Infringe Rights — Upload content that infringes intellectual property or other rights of third parties
- Harm the Service — Attempt to disrupt, overload, or interfere with the Service or its infrastructure
- Gain Unauthorized Access — Attempt to access accounts, systems, or data without authorization
- Reverse Engineer — Decompile, disassemble, or reverse engineer any part of the Service
- Resell Access — Resell, sublicense, or share access to the Service without our permission
- Abuse Resources — Use the Service in a way that consumes excessive resources or degrades performance for others
- Automate Improperly — Use bots, scrapers, or automation except through our official APIs
- Misrepresent Identity — Impersonate others or misrepresent your affiliation with any person or entity
We may suspend or terminate accounts that violate these terms.
Intellectual Property
Our Rights
The Service, including its software, design, features, documentation, and branding, is owned by VendorLog and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described.
Feedback
If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, royalty-free license to use that Feedback without obligation to you.
Trademarks
"VendorLog" and our logo are trademarks. You may not use our trademarks without prior written permission.
Third-Party Integrations
The Service may integrate with third-party applications (accounting software, calendars, etc.). Your use of third-party integrations is subject to their respective terms and privacy policies. We are not responsible for third-party services.
Service Availability
Uptime
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control.
Modifications
We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes.
Support
Support is available via email at support@vendorlog.io. Response times and support levels depend on your subscription plan.
Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
- The Service will meet your specific requirements
- The Service will be uninterrupted, timely, secure, or error-free
- Results obtained from the Service will be accurate or reliable
- Any errors will be corrected
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENDORLOG SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless VendorLog and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of a third party
- Your Data
Termination
By You
You may cancel your subscription and close your account at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.
By Us
We may suspend or terminate your access if:
- You violate these Terms
- You fail to pay fees when due
- We are required to do so by law
- We discontinue the Service (with reasonable notice)
Effect of Termination
Upon termination:
- Your right to access the Service ends immediately
- You may export Your Data within 30 days
- We will delete Your Data after the retention period
- Provisions that by their nature should survive (intellectual property, limitation of liability, indemnification) will survive
Refunds
If we terminate your account for cause (violation of Terms), no refund is provided. If we discontinue the Service, we will provide a pro-rated refund of prepaid fees.
Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of [State], without regard to conflict of law principles.
Informal Resolution
Before filing a formal dispute, you agree to contact us at legal@vendorlog.io to attempt informal resolution. Most disputes can be resolved quickly this way.
Arbitration
Any dispute not resolved informally shall be resolved by binding arbitration under the rules of the American Arbitration Association. Arbitration will be conducted in [City, State]. You waive the right to participate in class actions or class arbitration.
Exceptions
Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to the Service.
General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and VendorLog regarding the Service.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
Waiver
Our failure to enforce any provision of these Terms does not waive our right to enforce it later.
Assignment
You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Notices
We may send notices to the email address associated with your account. You may send notices to legal@vendorlog.io.
Updates to Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes take effect constitutes acceptance.
Contact Us
If you have questions about these Terms:
Email: legal@vendorlog.io
Thank you for using VendorLog. We're committed to providing a service you can rely on for your vendor management needs.